Tag Archives: cross media marketing

Did You Know Personalized Printing Is Green Printing?

When you think about personalization, do you think about lower cost per lead, higher per order values, and increased ROI? You should. But you should also get excited about how personalized printing helps you go green.

Here are three reasons why:

  • Targeting means you send out fewer pieces of mail—saving trees, chemicals, and fossil fuels.
  • A cleaner database means that your recipients deliver fewer pieces right to the trash can.
  • Digital production has many green benefits, including no plates, no chemicals, and no spray powders.

Say you are a small college printing four-color catalogs to mail to prospective students. Each catalog is 252 pages, covering the full range of disciplines and activities. As a result, only 25% of the material is relevant to the prospective student. Now, instead of printing 252 pages, you print 64 pages of material relevant to each student. Not only does this increase the effectiveness of each booklet, but you’ve just reduced your consumption of paper, ink, and chemicals by 75%.

As another example, in a static mail campaign, you might send out 15,000 postcards to a generic list. With personalized mail, you are likely to select only a percentage of that list. This might be the top 10% of your customers, customers who are most likely to purchase certain products or customers who, based on defined triggers (such as an expiring auto lease), are most likely to be in the market for a new purchase. Now, instead of mailing 15,000 pieces, you might mail only 1,500. Not only are these offers more targeted and relevant, but you’ve just reduced your printing and mailing volume by 90%, a huge slash in your carbon footprint.

It pays to be green. Not only should you consider green alternatives because it’s the right thing to do, but also because it’s good business. Consumers want to do business with companies that are good stewards of the environment.

So double marketing dip

Effective Marketing Copy Made Easy

Whether you are writing copy for direct mail, email, in-store or exterior signage, or any other type of marketing material, a few simple tricks will increase your ability to grab your audience’s attention and communicate your message more effectively. Here are some fundamental principles of writing great copy that will help you command attention:

  • Be imaginative. It’s easy to say the same thing in the same way all the time. Break out of the mold. Look for unconventional ways to communicate your message.
  • Be a salesman. Cute and clever doesn’t get you anywhere by itself. Your copy still has to motivate recipients to action. Be creative, but also be clear. Sell benefits. Give an overt call to action.
  • Put the customer front and center. Make the customer the center of the message. Talk about their problems, their challenges, and their Let them identify with the message, then talk about how your products and services can solve their problems.
  • Build trust. Part of building a brand and gaining repeat customers is establishing loyalty and trust. Represent your products in a way that is accurate, helpful, and maintains your customers’ confidence.
  • Hire a professional editor. Make sure your copy meets professional standards. Someone who is “good at grammar” isn’t sufficient. When it comes to marketing, there are rules for punctuation, capitalization, and usage that only professionals know.

Of course, there are other elements to great print marketing, as well. Good layout. Interesting graphics. Compelling offer. But great copy ties it all together.

 

Snatch Customers Before Your Competitors Do!

Investing in direct mail for customer acquisition? Your competitors are! As their efforts become more proactive and strategic, how do you plan to attract those same customers before your competitors do? Here are three proven strategies for grabbing attention in the mailbox.

  1. Use dimensional mail.

In a stack of envelopes, a padded envelope, a package, or some other three-dimensional mailer gets attention. Usually, these are opened first. While dimensional mailers cost more than flat mailers, they get response rates that can make your mouth water. According to the Direct Marketing Association, dimensional mailers receive response rates 200% – 300% higher than flat mailers. So when your marketing ideas take shape, make it a literal shape!

  1. Try out unusual finishes, folds, and bindings.

Tangible elements are what make the print channel stand out. Consider using some of the many spot coatings, textured coatings, die cuts, pop-outs, and foldouts that your customers don’t see every day. If you have been meaning to investigate fresh new options and still haven’t had an excuse to do it, now you do.

  1. Try new mailing formats.

Not all mailing formats are created equal. There are many different formats available: postcards, folded mailers, mailers placed into envelopes, envelopes that are personalized, envelopes that are not personalized, window envelopes, and more. Envelopes and mailers can be different sizes, thicknesses, and colors. Experiment with colored substrates, clear envelopes, and on-envelope personalization.

It’s time to get noticed! If you need some ideas or want to test new formats, substrates, and finishing options, just ask.

 

Marketing in an Omnichannel World

We are bombarded with electronic media. Cellphones. iPads. Kindles. Nooks. Facebook. Video streaming. Where does print fit? Right square in the middle.

To be effective, marketing needs to be multi-channel. From a consumer perspective, there isn’t print and online media. There is just marketing. As succinctly stated by Lazar Dzamic of Kitcatt Nohr Digitas, a London-based creative agency, “People don’t think ‘offline’ and ‘online.’ They just see a brand in all its touchpoints.”

Regardless of channel, marketing success starts with data. You want to gather as much data about your target audience as possible to make the message richer and more effective. You also want present a consistent brand and marketing message across channels.

Here are some best practices to get you started:

  • Verify and correct existing customer data.
  • Append that data to learn more about each customer.
  • Customize messages based on customer insight.
  • Personalize consumer interactions across all touchpoints.
  • Integrate communications and present a consistent message across all channels.

When you develop the print portion of your campaigns, focus on those aspects of print that are unique to the medium or that are particularly suited for it:

  • Use great design that pops off the page in a way not possible on a screen.
  • Tap into the richness of printed color to create a lasting image. Add special effects such as coating, die-cuts, and embossing.
  • Integrate tactile media, such as textured surfaces or stocks to create a memorable experience.
  • Include product samples, personalized booklets, and other incentives not possible in a digital world.

Print offers unique benefits that cannot be replicated on a screen. Take advantage of them!

Need some fresh ideas? Just ask.

Boost Customer Loyalty with Surveys

One of the best uses of your marketing dollars is to protect your existing customer base. You’ve worked hard to earn their loyalty. Now you want to keep it. Consider the benefits of utilizing customer surveys.

Let’s look at an example. A regional grocery store chain was experiencing increased competition from a large national chain and wanted to preserve its most valuable customer relationships. The chain sent two personalized surveys to its top 400 customers: one in the fall and one in the spring.

The first survey included six personalized questions and a letter addressed to the shopper, signed by the store manager of the location they frequented most. In the second, questions were designed to see how well the chain had addressed the issues raised in the first survey. Recipients also received a personalized cover letter from the store manager.

The surveys received a 52% response rate. While specific data on customer retention was not provided, a research study conducted by Rice University and published in Harvard Business Review found that, over the course of a year, customers who received similar customer surveys were twice as likely to continue their relationship with the company than those who did not.[1]

There are no surprises here. Once people have made a purchase from you, they are your customers to lose. Show them that you care what they think, that their opinions are valuable, and you will act on information they share with you. They will reward you with their loyalty.

Why not talk to us about incorporating a customer survey into your next mailing?

[1] “Sending out a Survey to Customers Can Double Sales,” by Vivek Bhaskaran, http://www.questionpro.com.